May 19, 2023
5 min read

Start up tips to reduce onboarding friction in fintech

In the fast-paced world of fintech, start-ups face numerous challenges as they strive to establish themselves and grow their customer base. One key factor in determining the success of a fintech start-up is the onboarding process - the smoother and more efficient the process, the higher the chances of attracting and retaining customers. In this blog post, we will discuss start-up tips to reduce onboarding friction in fintech and explore how innovative solutions like Togggle, an automated KYC platform, can contribute to a seamless onboarding experience.

Tips & Tricks to Reduce User Friction

  1. Simplify the user experience: The first step to reducing onboarding friction is to create a user-friendly experience for your customers. Ensure that your user interface is intuitive, easy to navigate, and visually appealing. Keep forms short and straightforward, requesting only the necessary information, and avoid overwhelming users with too many steps.
  2. Utilize smart automation: Automated processes can significantly improve the onboarding experience for both customers and businesses. By automating tasks such as data entry, verification, and risk assessment, you can reduce manual errors, save time, and streamline the overall process. Look for tools and technologies that enable automation without compromising the security and accuracy of your customer data.
  3. Leverage digital identity verification: Traditional identity verification methods can be time-consuming, prone to errors, and contribute to onboarding friction. Instead, consider using digital identity verification solutions to quickly and accurately verify the identity of your customers. Togggle, a decentralized KYC platform, is an excellent example of a solution that enables fintech start-ups to securely and efficiently manage customer data while reducing the time and resources required for manual verification processes.
  4. Offer multiple sign-up options: Providing your customers with multiple sign-up options, such as email, social media, or single sign-on (SSO) solutions, can help reduce friction during the onboarding process. This allows customers to choose their preferred method of registration, making it more convenient for them and increasing the likelihood that they will complete the process.
  5. Ensure a seamless mobile experience: With the increasing number of users accessing fintech services via mobile devices, it's essential to prioritize a seamless mobile experience. Optimize your onboarding process for mobile users by ensuring that your platform is responsive and that all features work correctly on various devices and screen sizes.
  6. Communicate clearly and transparently: Communication is key to building trust with your customers and reducing onboarding friction. Clearly explain the onboarding process, the information required, and why it's necessary. Be transparent about your data collection and usage policies, and ensure customers are aware of any fees or charges associated with your services.
  7. Prioritize data security and compliance: In the fintech industry, ensuring data security and compliance with regulatory requirements is crucial. Make sure your start-up follows best practices for data protection and complies with relevant regulations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) rules. Utilizing solutions like Togggle can help your business maintain compliance while keeping customer data secure and private.
  8. Gather feedback and iterate: Lastly, don't forget to gather feedback from your customers regarding their onboarding experience. Use this feedback to identify areas for improvement and iterate on your processes accordingly. Continuously refining your onboarding process based on customer feedback will help you further reduce friction and enhance user satisfaction.


Reducing onboarding friction is essential for fintech start-ups looking to attract and retain customers. By following these tips and leveraging innovative solutions like Togggle, fintech start-ups can create a seamless, secure, and efficient onboarding process that sets the stage for long-term success in the competitive world of financial technology.

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