October 5, 2023
5 min read

Challenges & Solutions for Digital ID Infrastructure

Navigating the Complexities of Digital Identity Verification

The contemporary digital age is ripe with opportunities and challenges, particularly in the realm of digital identity verification. Businesses are grappling with how to offer a smooth, convenient digital experience to customers while simultaneously ensuring robust security to combat fraud. The cornerstone of this balance lies in the construction of a reliable and secure digital ID infrastructure, an endeavour that is not without its hurdles.

Rising Cybercrime Threats and Customer Expectations in the Digital Age

The advent of advanced technologies like cloud computing has enabled companies to introduce new products and services swiftly and innovatively. However, the same technologies are being exploited by malevolent actors, leading to the rise of systemic fraud at an unprecedented scale. Additionally, businesses are facing the challenge of meeting ever-rising consumer expectations in an era characterised by frequent data breaches. The friction between user experience and security measures is a significant factor affecting customer retention, as demonstrated by research indicating that 75% of consumers have little patience for subpar digital experiences.

The key to navigating these complex waters may lie in a decentralised identity verification solution, such as the one offered by Togggle. This platform uses a blockchain-like technology to decentralize the storage of personal data, enabling businesses to verify their customers' identity without having to store their data. This approach not only enhances security but also empowers individuals to have better control of their personal data.

Balancing Cybersecurity and Regulatory Compliance with Togggle

Togggle's solution is designed to be both protective against cybercrime and satisfy regulators. The company offers services such as liveness check, face match, ID document verification, AML check, and IP check, all aimed at providing businesses with comprehensive verification and anti-fraud measures. The verification process is handled by artificial intelligence, which provides a confidentiality score to the user's data. If the score is low, the user undergoes further checks with a live assistant. Once verification is completed, the user grants the company permission to access their personal storage for secure retrieval of information, which enables instant onboarding.

However, the journey towards creating a reliable digital ID infrastructure doesn't stop at incorporating a verification solution like Togggle. Businesses must consider multiple factors. These include the quality and availability of their own first-party data, their capacity to build and maintain machine learning models, their risk tolerance versus customer experience, and the availability of in-house expertise.

The rise of machine learning has revolutionized identity verification systems, shifting them from rules-based systems to more precise decision-making models. This democratization of machine learning calls for the normalization and creation of model features from existing data, which can significantly enhance model precision.

Integrating Machine Learning in Identity Verification Systems

Another critical challenge is the evolving privacy and regulatory landscape. Government regulations related to data privacy, sharing, and security, such as the GDPR in the EU and the CCPA in the U.S., increase the complexity and risk for businesses. They must navigate these regulations carefully to avoid penalties and meet their customers' privacy expectations.

Moreover, the lure of cross-border commerce is another factor to consider. While expanding into new markets offers increased revenue potential, it also heightens the risk for fraud and complicates the delivery of a consistent, seamless experience.

Potential Challenges and Limitations in Decentralised Identity Verification

In conclusion, building a reliable and secure digital ID infrastructure involves addressing a multitude of challenges, from combating fraud at scale and meeting consumer expectations to navigating the shifting regulatory landscape and integrating advanced technologies. The goal is to strike a balance between convenience and fraud prevention, a feat achievable through solutions like Togggle. Nevertheless, each business must consider its unique needs, resources, and risk tolerance while creating a bespokeHere are some key advantages of decentralised identity verification systems:

  1. Security and Privacy: Since personal data is stored on a blockchain, it's much more difficult for unauthorised parties to access it. The user has control over their data and can decide who gets access to it, providing a higher degree of privacy.
  2. Efficiency: These systems enable users to verify their identity across multiple platforms without having to go through the KYC process each time. This can make it quicker and easier for users to sign up for new services and for businesses to onboard new customers.
  3. Global Reach: Companies can verify the identity of users across all continents. This feature is quite advantageous for businesses looking to expand their services globally.
  4. Fraud Prevention: Decentralised identity verification systems use advanced algorithms and various checks (like Liveness Check, ID Document Verification, AML Check, and IP Check) to prevent fraud and ensure that the person is who they claim to be.
  5. Businesses don’t need to store any data: Since the data is stored in a decentralised manner, businesses using these services do not need to store any user data themselves. This can reduce their data management burden and potential liabilities related to data breaches.
  6. Compliance: Such systems can help businesses meet identity requirements (such as KYC and AML) without developing their own KYC system or data storage, making compliance with various regulations easier.

However, while these advantages can make decentralized identity verification systems very appealing, it's important to be aware of the potential challenges and limitations. For instance, businesses should consider their tolerance for risk, the accuracy and completeness of their own data, their ability to integrate such a system into their existing operations, and their capacity to maintain and update the system as needed. They should also ensure that they're compliant with all relevant data privacy regulations, which can vary significantly between different regions and jurisdictions. Finally, they should be aware that while decentralized systems can help prevent fraud, no system is completely immune to it, and they should remain vigilant for potential threats

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